Should we poll users for accurate data regarding their situation and objectives, or should we shy away from asking them about anything that might be illegal, and discourage them from disclosing anything that might be illegal?
A classic example is "I am from [usual-suspect country where 50% of UK visa applications are rejected]. Why was my UK visa refused?" Their claims of purpose seem legit, and yet, we are dubious. They are spending a year's salary, paying an agency, and using a sponsor simply so they can spend 5 days seeing The Eye and Buckingham Palace and catch a theater show.
- Should we ask them to be candid about their goals, so we can caution them appropriately?
- Or should we avoid probing and strongly encourage them to stick to their pretense (even though we doubt it is true)?
If the latter, how do we give them accurate advice?