I run loco2.com. We currently have our own Q&A section at http://answers.loco2.com, but we're not happy with how it's working out for the following reasons:
- The software we are using is pretty bad. There is a surprising lack of decent off-the-shelf forum/Q&A software out there and we don't want to build/maintain/host our own
- Users getting in touch about how to use our site/service usually have very specific questions that only apply to them, and so answering them is much better suited to email (or a static knowledge-base about Loco2, which we are in the process of developing)
- Those questions that are more suited to a "community" do not tend to lead directly to sales for us, and so it's difficult for us to spend the time answering them (we only make a slim margin on train tickets so cannot afford such luxuries as helping people plan inspiring journeys)
We really like the Travel Answers user interface and find that the quality of the answers given is really good. We also like that unlike TripAdvisor, it's not seen as a heinous crime to mention the fact that our website/service might be able to help with some of the questions that people have.
So we are intending to archive our own Q&A section, and instead begin directing Loco2 users/customers to Travel Answers when they have a question that we feel would be better answered by a community rather than one of our support staff. There was a discussion about a year ago on this subject:
Since then we have realised that it doesn't make sense to have our own Q&A for the reasons stated above.
I wanted to let the more active members of the community know that this is what we're intending to do. Hopefully it will strengthen the quality and depth of the train-related questions/answers on the site.
We have recently had engagement from members of http://www.railforums.co.uk and others who have very specialist knowledge about rail and tickets/timetables/prices etc and we'll encourage these individuals to contribute to Travel Answers as well.
We'll be happy to chip in with any answers when we have the capacity to help.
We may invite people to use a "loco2" tag on Travel Answers, in order that we can subscribe to it and answer any questions that may be posted by users not directed there by us.
Does anyone have any suggestions about specifically how we should invite our users to post on Travel Answers? Is there anything else we should be bearing in mind as we make this switch?