The other day I received a private message from a moderator (didn't know about that feature). On the margin of the message I could read the following sentence:
Our goal is to amicably resolve issues in a constructive way through direct communication.
Looks good and there's not much to say about that. However, in my case that was utter mockery, because to message was only to notify that I was banned. Now hold your breath: I don not seek here any wisdom or explanation on this ban etc. I would like to ask a question which is useful for future reference to users and even more so to moderators.
My question is the following one. What is meant by "amicable solution of issues"? Are there guidelines, or is there a code of conduct or a code of good practice?